Pricing FAQ

Starter (€299/mo, 500 minutes) — small businesses with low volume: small dental practices, barbershops, salons.

Professional (€549/mo, 1,200 minutes) — medium businesses receiving many calls daily: medical clinics, real estate agencies, small hotels.

Premium (€999/mo, 2,500 minutes) — high-volume businesses or multi-location: clinics, hotels, salon chains.

If you're not sure, the 14-day free trial helps you see exactly what volume you have.

Your agent keeps answering calls — it doesn't stop. Extra minutes are billed at your plan rate:

• Starter: €0.55/min extra
• Professional: €0.45/min extra
• Premium: €0.40/min extra

We notify you via email at 80%, 100%, 150%, and 200% of usage so you can upgrade if you have consistently high volume.

No. Minutes reset at the start of each billing month. We've calibrated plans to cover realistic needs without forcing you to take more than you use.

If you consistently don't use all your minutes, you may need a smaller plan — write to us and we'll help you downgrade.

Only actual talk time with the agent is counted, rounded to two decimals. A 3 minute 24 second call = 3.4 minutes.

Not billed:

• Calls that aren't answered
• Voicemails left
• Ringing time (while phone is ringing)

100 minutes included, 1 agent, 1 phone number. Test for 14 days at no cost.

You need to add a card to sign up (anti-fraud), but we don't charge until the trial ends. You can cancel anytime in this period and nothing is taken from your card.

Yes. You can cancel anytime from your dashboard, with one click. No cancellation fees. Access continues until the end of the period already paid for, then stops automatically.

Your data remains available for 30 days after cancellation in case you change your mind. After 30 days, it's permanently deleted per GDPR.

No. All plans are monthly, no minimum commitment. You pay month by month and cancel when you want.

If you choose annual (prepaid for 12 months), you get 2 months free — but even there you can request a prorated refund in legitimate cases.

We accept both currencies. Use the toggle on the pricing page to view in RON or EUR. Payment is in the currency you choose at purchase.

We invoice per Romanian law (with VAT included for Romanian customers, reverse-charge VAT for EU B2B customers).

In the first 7 days after your first payment (post-trial), if you're not satisfied for any reason, you get 100% refund. No questions asked, no hassle.

Send an email to billing@vocalyy.com within the period and we'll process the refund within 5 business days.

Yes. Each plan includes 1 agent + 1 number. For extras:

• Additional agent: €15/month
• Additional phone number: €15/month

Useful for businesses with multiple locations or divisions (e.g., clinic with different specialties).

We support integration with:

• Google Calendar — for automatic appointments
• Microsoft Outlook — for automatic appointments
• Calendly — for appointments
• HubSpot — on request (Premium plan)

For other CRMs (Pipedrive, Salesforce, custom), contact us — we can develop custom integration on Professional+ plans.

Yes. The Vocalyy agent can respond natively in:

• English
• Romanian
• Hungarian
• German, French, Spanish, Italian (on request)

You configure the languages you accept in the dashboard. Useful for businesses in tourism or working with international clients.

The agent has 3 options:

1. Honestly says "I'm not sure, let me connect you to a human" — and transfers the call
2. Records the question and promises someone will call back
3. Sends the question via email/SMS to you

You choose the flow in your dashboard.

Yes, but per GDPR:

• The caller is informed at the start of each call
• Recordings are kept max 90 days, then automatically deleted
• Transcripts are kept for 12 months
• You can request deletion anytime

See full retention policy.

Average latency 1.5-2.5 seconds after you finish speaking, under normal network conditions. Natural enough for the conversation to flow without awkward pauses.